Prince George's Community College
COURSE SYLLABUS: ENT 284–
Reference No. 7039
Back to Main
|| 4:00 – 6:00
|| 4:00 – 5:00
|| 4:30 – 6:00
|| 4:00 – 5:30
|REQUIRED TEXT: Mike Meyers CompTIA A+ Guide To
Troubleshooting PCs, Second Edition by Meyers & Jernigan;
McGraw-Hill Technology Education.
RECOMMENDED TEXT: Upgrading and Repairing PCs, 17th
Edition or newer by Scott Mueller; Que Corporation Publishers.
The purchase of a computer repair tool kit (usually under $20.00)
and a PS/2 style mouse ($5.00?) is REQUIRED. It is strongly
recommended that you have an anti-static wrist strap.
||Quizzes / Assignments
|| 5 percent
Exams and quizzes will consist of multiple-choice, true-false,
multiple-answer, fill-in-the-blanks, and short-answer questions. Labs
will be graded by attendance, performance in participation and
completion of lab exercises, and use of good safety practices and normal
precautions in handling the equipment. The lab grade will also be
determined by quizzes, tests, and a “hands-on” lab final. Late
assignments will be accepted if you have contacted the instructor
beforehand concerning an absence. There will be no makeup quizzes.
Missed exams may be taken if prior arrangements have been made with the
instructor. Letter grades are based on the following scale:
|90% and above
||60% to 69%
|80% to 89%
||59% and below
|70% to 79%
CLASS TIMES: Classes are held on
Mondays & Wednesdays from 6:00 to 9:00 PM.
COURSE PREREQUISITE: ENT 184
COURSE DESCRIPTION: Diagnosis and troubleshooting techniques for
personal computers, with emphasis on setup, configuration conflicts, and
operating system issues. Course material prepares students
for hardware questions that are part of the CompTIA A+ Essentials exam
portion of A+ certification testing.
COURSE LEARNING OUTCOMES: Upon successful completion of this course,
a student will be able to
- Identify major components and sub-systems of an IBM-class
microcomputer by visual examination alone;
- Understand what takes place with the computer’s hardware
when the computer operates in a normal fashion;
- Use diagnostic and evaluation software to analyze or troubleshoot an
operating or faulty PC;
- Assemble and disassemble an IBM-class PC with a view toward
upgrading by motherboard replacement and substitution of major
- Set up, install, and configure motherboards, hard disk drives,
floppy disk drives, CD and DVD drives, video cards, parallel/serial port
devices, and network cards (including setting jumpers and/or running
- Install and use network software and other kinds of data
- Accurately troubleshoot most typical kinds of hardware failures in
an IBM-class PC when presented with a faulty PC;
- Identify components in a “Multimedia PC” and understand how CD-ROM,
sound card, and multimedia technology works;
- Understand how dot matrix, ink-jet, and laser printers work, and how
to troubleshoot, repair, and maintain them;
- Understand basic techniques of asking customers about their computer
problems, and how to handle questions concerning their computers;
- Develop a computer repair kit that contains the right software,
hardware, tools, and spare parts needed to do any repair work;
- Understand what a Local Area Network is and how it operates;
- Understand the major types of Local Area Networks, specifically
Ethernet and token ring topologies;
- Understand the processes that take place at both the hardware and
software level when one logs in and interacts with a network through an
- Install a network card;
- Identify a course of action to prepare to take and pass the CompTIA
A+ Essentials exam of the A+ certification testing.
HOW ASSIGNMENTS ARE TO BE SUBMITTED
Class assignments and labs are to be submitted as a printout from a word
DISABILITY SUPPORT SERVICES
Students requesting academic accommodations are required to contact the
ability Support Services Office (B-124) or call (301) 322-0838(voice) or
322-0122(TTY) to establish eligibility for services and accommodations.
Students with documented disabilities should discuss the matter
privately with their instructors at the beginning of the semester and
provide a copy of their Student/Faculty Accommodation Form.
CODE OF CONDUCT
The Prince George's Community College Code of Conduct defines the rights
and responsibilities of students and establishes a system of procedures
for dealing with students charged with violations of the code and other
regulations of the college. A student enrolling in the college assumes
an obligation to conduct himself/herself in a manner compatible with the
college’s function as an educational institution. Refer to the 2007-2008
Student Handbook for a complete explanation of the code of conduct,
including the Code of Academic Integrity and the procedure for dealing
with disruptive student behavior.
CODE OF ACADEMIC INTEGRITY
The college is an institution of higher learning that holds academic
as its highest principle. In the pursuit of knowledge, the college
community expects that all students, faculty, and staff will share
responsibility for adhering to the values of honesty and unquestionable
integrity. To support a community committed to academic achievement and
scholarship, the Code of
Academic Integrity advances the principle of honest representation in
the work that is produced by students seeking to engage fully in the
The complete text of the Code of Academic Integrity is in the 2007-2008
Student Handbook and posted on the college’s web site.
|No classes - Labor Day - COLLEGE
|Last day to apply for fall graduation
||Mon., Sep. 17
|Last day to change from “audit” to “credit”
or “credit” to “audit” for full-semester classes
||Fri., Sep. 28
|No Classes - College Enrichment Day – CLOSED
||Tue., Oct. 30
|Last day to withdraw from 15-week classes
||Tue., Nov. 20
|No classes – Thanksgiving Break - COLLEGE CLOSED
|Final exam period/last week of classes
||Tue.- Mon., Dec.11-17
|No classes - Winter Break – COLLEGE CLOSED
DELAYED COLLEGE OPENINGS
When the College announces a delayed opening, all classes with at least
minutes of class time remaining at the time of the opening will be held.
For example, in the event of a 10 a.m. opening, a 9:30-10:45 a.m. class
be held. This procedure applies to all credit classes.
Food and drink are to be kept out of the L-214 classroom/lab. Please put
cell phones in vibrate mode before class begins.
The following information is also contained in the student handbook:
COLLEGE RESOURCES AND SERVICES
|Largo Student Center, Room 116
|Learning Resources (Library)
||General information: - 301-322-0105
||Circulation services: - 301-322-0475
||Reference services: - 301-322-0476
The Library provides a range of library and media services. Refer to the
web site for hours and more information about the services.
|Student Assessment Services Center (Testing Center)
|Bladen Hall, Room 100
Check the web site for hours, policies, and procedures.
|Student Development Services
Student Development Services has various programs that provide students
with mentoring, advising, and individual counseling. Call or check the
website for more information.
|Tutoring and Writing Centers
|Bladen Hall, Room 107
||Stop by or call to make an appointment.
The Tutoring Center can help you in many courses with free one-on-one or
group tutoring.The Writing Center offers one-on-one tutoring for all students who are
working on a writing assignment in any course.