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  Prince George's Community College

Reference No. 7037
FALL 200

Course Outline                              Back to Main

  Tony Magnotto
Engineering Technology Department
Office: Lanham 219
Telephone (office): 301/341-3045
Telephone (dept): 301/322-0751
Email: (include CCGP07 in subject line)
Web site:
  Monday  4:00 – 6:00
  Tuesday  4:00 – 5:00
  Wednesday  4:30 – 6:00
  Thursday  4:00 – 5:30





REQUIRED TEXT: Mike Meyers CompTIA A+ Guide To Managing and
Troubleshooting PCs, Second Edition
by Meyers & Jernigan;
McGraw-Hill Technology Education.

RECOMMENDED TEXT: Upgrading and Repairing PCs, 17th Edition or newer by Scott Mueller; Que Corporation Publishers.

The purchase of a computer repair tool kit (usually under $20.00) and a PS/2 style mouse ($5.00?) is REQUIRED. It is strongly recommended that you have an anti-static wrist strap.



Exams #1 


20 percent

  Exam #2 20 percent
  Exam #3 20 percent
  Labs 35 percent
  Quizzes / Assignments   5 percent

Exams and quizzes will consist of multiple-choice, true-false, multiple-answer, fill-in-the-blanks, and short-answer questions. Labs will be graded by attendance, performance in participation and completion of lab exercises, and use of good safety practices and normal precautions in handling the equipment. The lab grade will also be determined by quizzes, tests, and a “hands-on” lab final. Late assignments will be accepted if you have contacted the instructor beforehand concerning an absence. There will be no makeup quizzes. Missed exams may be taken if prior arrangements have been made with the instructor. Letter grades are based on the following scale:

90% and above = A 60% to 69% = D
80% to 89% = B 59% and below = F
70% to 79% = C    

CLASS TIMES: Classes are held on Mondays & Wednesdays from 6:00 to 9:00 PM.


COURSE DESCRIPTION: Diagnosis and troubleshooting techniques for personal computers, with emphasis on setup, configuration conflicts, and operating system issues. Course material prepares students
for hardware questions that are part of the CompTIA A+ Essentials exam portion of A+ certification testing.

COURSE LEARNING OUTCOMES: Upon successful completion of this course, a student will be able to

  1. Identify major components and sub-systems of an IBM-class microcomputer by visual examination alone;
  2. Understand what takes place with the computer’s hardware
    when the computer operates in a normal fashion;
  3. Use diagnostic and evaluation software to analyze or troubleshoot an operating or faulty PC;
  4. Assemble and disassemble an IBM-class PC with a view toward upgrading by motherboard replacement and substitution of major components;
  5. Set up, install, and configure motherboards, hard disk drives, floppy disk drives, CD and DVD drives, video cards, parallel/serial port devices, and network cards (including setting jumpers and/or running setup software;
  6. Install and use network software and other kinds of data communications software;
  7. Accurately troubleshoot most typical kinds of hardware failures in an IBM-class PC when presented with a faulty PC;
  8. Identify components in a “Multimedia PC” and understand how CD-ROM, sound card, and multimedia technology works;
  9. Understand how dot matrix, ink-jet, and laser printers work, and how to troubleshoot, repair, and maintain them;
  10. Understand basic techniques of asking customers about their computer problems, and how to handle questions concerning their computers;
  11. Develop a computer repair kit that contains the right software, hardware, tools, and spare parts needed to do any repair work;
  12. Understand what a Local Area Network is and how it operates;
  13. Understand the major types of Local Area Networks, specifically Ethernet and token ring topologies;
  14. Understand the processes that take place at both the hardware and software level when one logs in and interacts with a network through an end-user PC;
  15. Install a network card;
  16. Identify a course of action to prepare to take and pass the CompTIA A+ Essentials exam of the A+ certification testing.


Class assignments and labs are to be submitted as a printout from a word
processing application.

Students requesting academic accommodations are required to contact the Dis-
ability Support Services Office (B-124) or call (301) 322-0838(voice) or
322-0122(TTY) to establish eligibility for services and accommodations.
Students with documented disabilities should discuss the matter privately with their instructors at the beginning of the semester and provide a copy of their Student/Faculty Accommodation Form.


The Prince George's Community College Code of Conduct defines the rights and responsibilities of students and establishes a system of procedures for dealing with students charged with violations of the code and other rules and regulations of the college. A student enrolling in the college assumes an obligation to conduct himself/herself in a manner compatible with the college’s function as an educational institution. Refer to the 2007-2008 Student Handbook for a complete explanation of the code of conduct, including the Code of Academic Integrity and the procedure for dealing with disruptive student behavior.


The college is an institution of higher learning that holds academic integrity as its highest principle. In the pursuit of knowledge, the college community expects that all students, faculty, and staff will share responsibility for adhering to the values of honesty and unquestionable integrity. To support a community committed to academic achievement and scholarship, the Code of Academic Integrity advances the principle of honest representation in the work that is produced by students seeking to engage fully in the learning process. The complete text of the Code of Academic Integrity is in the 2007-2008 Student Handbook and posted on the college’s web site.


No classes  -   Labor Day - COLLEGE CLOSED Sat.-Mon., Sept.1-3  
Last day to apply for fall graduation Mon., Sep. 17  
Last day to change from “audit” to “credit” or “credit” to “audit” for full-semester classes Fri., Sep. 28  
No Classes - College Enrichment Day – CLOSED Tue., Oct. 30  
Last day to withdraw from 15-week classes Tue., Nov. 20  
No classes – Thanksgiving Break - COLLEGE CLOSED Wed.-Sun., Nov.21–25  
Final exam period/last week of classes Tue.- Mon., Dec.11-17  
No classes - Winter Break – COLLEGE CLOSED Sat.-Sun., Dec.22-Jan.6  

When the College announces a delayed opening, all classes with at least 45
minutes of class time remaining at the time of the opening will be held.
For example, in the event of a 10 a.m. opening, a 9:30-10:45 a.m. class will
be held. This procedure applies to all credit classes.


Food and drink are to be kept out of the L-214 classroom/lab. Please put cell phones in vibrate mode before class begins.

The following information is also contained in the student handbook:


Campus Bookstore                                    301-322-0912
Largo Student Center, Room 116
Learning Resources (Library) General information: - 301-322-0105
Accokeek Hall Circulation services: - 301-322-0475
  Reference services:  - 301-322-0476
The Library provides a range of library and media services. Refer to the web site for hours and more information about the services.
Student Assessment Services Center (Testing Center)                                   301-322-0147
Bladen Hall, Room 100
Check the web site for hours, policies, and procedures.
Student Development Services                                   301-322-0886
Student Development Services has various programs that provide students with mentoring, advising, and individual counseling. Call or check the website for more information.
Tutoring and Writing Centers                                   301-322-0748
Bladen Hall, Room 107 Stop by or call to make an appointment.
The Tutoring Center can help you in many courses with free one-on-one or group tutoring.The Writing Center offers one-on-one tutoring for all students who are working on a writing assignment in any course.


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