CIS 242 

Network Management and Troubleshooting

Spring Semester 2001

Lecture/Laboratory: Tuesday -- 6:00-9:45 PM

(Section Ref.#)
Class Office-Hours Phone E-Mail

  Dr. Joseph E. Cannon 


  T&Th 1:30-2:30



Syllabus Contents
Course Description
Course Objectives
Required and Suggested Texts
Statement on Academic Integrity
Office Hours
Projects and Exams Descriptions
Course Conduct
CIS 242 Class Schedule
Lab Overview

Please note that this is a dynamic document!
Changes announced in class and on the class announcement area
will be incorporated from time to time.


    CIS 242 is designed for the advanced networking student with skills in Network Operating Systems.  Students are taught how to install Novell Operating Systems and how to optimize, manage, and troubleshoot the system after installation.
    PREREQUISITES: CIS 140, CIS 240, and CIS 241.

    We will explore these topics through in-class presentations, laboratory exercises discussions, readings (from both text and on-line sources), exercises (both individual and group-based), and a variety of graded assignments and tests.

    Note to students with disabilities:  Prince George's Community College is committed to a policy of reasonable accommodation and services to persons with disabilities. In order to receive services, students with disabilities must register with Disability Support Services. Call between 8:30am and 4:30pm, Monday through Friday, 301 322-0838 to schedule an appointment

Back to Top of Page 


    At the successful conclusion of this course the student should be able to:
    • Install, configure, and troubleshoot a LAN in an enterprise wide environment.
    • Manage, monitor, and optimize network performance, reliability, and availability.
    • Describe the fundamental principles that influence the selection of LAN hardware, of LAN topology, and of LAN protocols in an enterprise wide network.
    • Define and illustrate the concepts of IP addressing and routing including subnetting and supernetting.
    • Define the alternatives that exist in the selection of hardware, software, and transmission facilities when designing and implementing LANs in an enterprise wide network.
    • Illustrate the skills required for WAN administration which include hardware control, personnel management, and network security. 

Back to Top of Page


Required Texts (available at the PG Bookstore):

  • (P) Papers and online references will be used to supplement the text.
  • The CNA Study Guide for NetWare 5, by David James Clarke, IV, Novell Press, Novell, Inc., San Jose, CA, 1999,  ISBN 0-7645-4542-6  (Or Equivalent).
  • Windows 2000 Server: Academic Learning Series, by Bob Sheldon and Ethan Wilansky, 
    Microsoft Press, Redmond, WA, 2000, ISBN 1-57231-903-8  (Or Equivalent).
  • Lab Manual, Windows 2000 Server: Academic Learning Series.

Back to Top of Page


    According to the College Handbook: "Academic integrity is the pursuit of scholarly activity free from fraud and deception, and is the educational objective of this institution. Academic dishonesty includes, but is not limited to cheating, plagiarism, fabrication of information or citations, facilitating acts of academic dishonesty by others, unauthorized possession of examinations, submitting work of another person, or work previously used without informing the instructor, or tampering with the academic work of other students. Any violation of academic integrity will be thoroughly investigated, and where warranted, punitive action will be taken." Students should be aware that standards for documentation and intellectual contribution may depend on the course content and method of teaching, and should consult instructors for guidance.

Back to Top of Page


    Your grade is based on 100 possible points. You earn points with each assignment (see below).

     A  : 100-90
     B  :   89-80
     C  :   79-70
     D  :   69-60
     F   :   59- 0. 

    Lecture/laboratory attendance is mandatory and will be used to help resolve any borderline course grades.




    Due Date

     Homework Assignments (aggregated)   10 Points   All Semester  
     Mid-Term Examination  25 Points   20-Mar-01  
     Lab. Assignments Grade (aggregated)  25 Points   All Semester 
     Final Examination  40 Points   Finals Week  

    You earn your grade but it will be assigned by me. The criteria for each assignment will be discussed in detail, as will the grading scheme. Each written assignment will be evaluated on how well it addresses the questions posed, the clarity of thinking, the organization and presentation of the material, the quality of writing, and its timeliness.

Back to Top of Page


    Problems happen to people when they are least expected.  If any problems arise that you expect could impact your work in CIS 242 -- PLEASE CONTACT ME AS SOON AS POSSIBLE! I want to see every student succeed -- but I can only help if I know as soon as possible!

Back to Top of Page


    Office Hours:  Tuesday and Thursday from

    • 1:30 pm to 2:30 pm
    • 4:40 pm to 6:00 pm
    • 10:40 am to 11:00 am (Thursday only)

    Back to Top of Page


      There are written projects, laboratory assignments, a mid-term exam and a final exam. Please consult the schedule to see when papers/ assignments are due and exams scheduled. You will receive more written instructions for each assignment well in advance of the due date.

      Here is a brief description of each:

        Lab Assignments - Each student is responsible for completing the hands-on lab assignments in accordance with the specifications in the text.  There will be five (5) lab assignments, each worth a maximum of five (5) points which is 5% of the total grade.

        Mid-term Examination - This examination will cover class material up to the midpoint of the semester and is worth a maximum 25 points.

        Final Examination - This will be a comprehensive examination that incorporates both class and lab material and is worth a maximum 40 points.

    Back to Top of Page


      A few rules will help us to get the most of our investment in CIS 242:

      • Classes will start on time and end as scheduled.  Please take your seat prior to the start of class.
      • You will attend each class and actively participate in the discussions during class.  If you are uncomfortable with public speaking, or if English is not your native language, we must meet in the first two weeks of school to establish ways to make you more comfortable in speaking and interacting with your peers.
      • Tape records may be used with the prior consent of the instructor.
      • There  is  NO eating or drinking in permitted in class.
      • For every hour of class time, I anticipate that you will need to budget about 3 hours of out-of-class time.  This implies that you need to budget about 120 hours of out-of-class time over the course of the semester.  This time estimate is a guide and you may need to budget more.  For example, if the material is new to you or difficult to comprehend, it will require more of your time.
      • You are responsible for all the readings, even if the material is not explicitly covered in class.  You should read the class materials prior to class and be prepared to discuss and ask questions about the readings and assignments. You should also re-read the material after class as not every topic will be covered during class time.  Many passages in the text may need to be read several times to gain clarity.  Also, taking notes on the material you are reading and reflecting on the reading and these notes will help you better understand the issues, concepts and techniques that are being presented.
      • If a student must miss class, it is his/her responsibility to get the notes, assignments, and handouts, etc., from a classmate preferably prior to the next class period.
      • All work must be completed and turned in on or before the assigned date.  No late work will be accepted.  Late means after the class has begun.  Note that a computer's failure is not an excuse (it represents poor planning on your part).
      • Carefully proofread your work.  Mistakes include spelling, grammatical errors, and typos.
      • Your work should be properly referenced and adhere to standards of both academic integrity and proper form.  Generally, I prefer the APA style (see
      • All class work involving web pages must be done using the students PG web space.
      • When individual work is assigned it should be done by you, alone.
      • Students who participate in College-sanctioned events (such as athletics) must make prior arrangements and give ample notice.  Missing class for practice is not advised.

    Back to Top of Page


      This list represents the initial plan for CIS 242.  Please note that it is merely a *plan*. Actual dates may change due to snow, illness or other unforeseen problems. Please use this as a guide.

      Plan last updated: 30-Jan-01

      Note in the 'readings' section, these are when the related material should have been read. I will not use class lectures to cover everything covered in the texts or other readings. Let me know if you do not understand something covered in the text or other required readings!



    In Class Readings Due



    Course & Server 2000 Introduction (P)  



    Server 2000 Ch. 1 & 2   



    File Systems Ch. 4 & 5 Lab #1 - Due
    Install Server 2000



    Active Directory Services Ch. 6 Assignment 1
    Due 20-Feb-01 



    Administering Server Ch. 7 Assignment 2
    Due 27-Feb-01



    Administering Print  Services  Ch. 8 Lab #2 - Due
    Install a Printer



    Network Services and Protocols Ch. 9 & (P) Review Chapters
    1, 2, 4, 5, 6, 7, 8, & 9



    Network Services and Protocols Ch. 9 & (P) Mid-Term Exam
    9 27-Mar-01 Network Reliability and Availability Ch. 12  
    10 3-Apr-01 Monitoring and Optimization Ch. 13 Assignment 3
    Due 3-Apr-01
    11 26-Mar-01 Overview of Novell 5.1


    Lab #3 - Due
    Setup Novell Server
    Spring Break - April 10, 2001 
    12 17-Apr-01 Configuring IPX & IP (P) Lab #4 - Due
    Setup Internetworking
    13 24-Apr-01 Troubleshooting Traffic and Access Problems (P) Assignment 4
    Due 24-Apr-01
    14 1-May-01 Troubleshooting Protocols (P) Lab #5 - Due
    15 8-May-01 Troubleshooting Network Hardware (P) Review Chapters
    9, 12, 13, & Handouts
    Final Examination will be May 15, 2001

    Back to Top of Page


      The laboratory portion of CIS 242  provides students with the chance to become familiar with some of the basic tools of the Network Management and Troubleshooting while exposing them to the uses of WAN technology in an organizational setting.  Late projects will be penalized 15% per class period past the due date.

    Back to Top of Page

    CIS 242 - Assignment 1

    Due 20-Feb-01 : 2 Points

    1. What are Winnt.exe and Winnt32.exe?  How are they used?
    2. What is domain and how does it differ from a workgroup?

    Back to Class Schedule 


    CIS 242 - Assignment 2

    Due 27-Feb-01 : 2 Points

    1. What is NTFS and how does it differ from FAT and/or FAT-32?
    2. Describe the NTFS Volume types.