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Syllabus for MGT 266, Conflict Management

The course requirements, relevant assignments and readings are outlined in the material that follows on this page.

BOOKS OBJECTIVES POLICIES
ASSIGNMENTS GRADES  


Required Books

Leslie Minor-Evans and Lowell H. Lamberton, Working With People
(New York: McGraw-Hill, 1997)

 This text is available at the College Bookstore. You may buy books in person or have them shipped to your home.   Contact the bookstore by phone, email or in person. 

Learning Objectives

The purpose of this course is to provide students with an understanding of what causes conflicts and how to resolve them.  The course will cover the following topics:  

What is conflict; what causes conflict; types of conflict; 

Understanding and resolving personal conflicts; 

Understanding and resolving conflicts with others; 

Understanding and resolving team conflicts; and, 

Understanding and resolving organizational conflicts.                                                                                                       

This course will explain how managers and supervisors at all levels can effectively prevent and manage conflict within an office setting.


Course Policies

 This is a distance learning course. As such, participants have a great amount of flexibility in completing the course. Persons enrolled in this section must complete all course requirements as outlined in the following section.  The due dates listed below are firm; it is the responsibility of the course participant to schedule, complete and submit required course assignments on time.

Likewise, participants are responsible for scheduling and completing the course chapters, the relevant reading for the course and understanding of associated exercises and tools. Material must be completed and submitted on time.   A final grade will be issued at the end of the term on the date required by the College.

Assignments

Week

Chapters

Exams

1 1 & 2
2 3 & 4
3 5 & 6
4 7 & 8
5   9 & 1 0 Exam 1: Chaps. 1 - 10
6 11 & 12
7 13 & 14
8 15 & 16
9 17 & 18
10 19 & 20 Exam 2: Chaps. 11-20
11 21 & 22
12 23 & 24
13 25 & 26
14 27 - 29 Exam 3: Chaps. 21-29
15 Final Exam

Grades

Exams 1 - 3 are worth 20% each.  Class assignments are worth 20% and the Final Exam is worth 20%.    There will be no extra credit assignments.   The grading scale for the course is:

          A = 90 and above; B = 80 - 89; C = 70-79; D = 60-69; E = 59 and below.