ENT 192 Engineering Process- Quality Management

 

COURSE DESCRIPTION:

Principles of quality management applied to engineering processes: leadership, customer focus and supplier assurance, quality measurements and metrics, quality tools, benchmarking, QFD, and continuous quality improvement. Principles reinforced with practical case studies. Taught by an ASQ-certified professional.  3hrs/week.

 

Note: ENT 192 is part of the core Quality Assurance (QA) sequence of courses. The QA course sequence serves both as preparation for ASQ professional certification, and towards an associate degree. The other core QA program courses are ENT 171, ENT 186, ENT 201, and ENT 202.

 

COURSE PREREQUISITES:

None

 

EXPECTED COURSE OUTCOMES:

 

The student will be able to:

 

1.    Describe what an engineering process is.

2.    Describe how quality management is applied to engineering processes.

3.       Explain basic concepts of leadership as applied to quality management

         Role of management

         Core values and concepts

         Ethics

         Quality statements

         Planning

         Communications

         Decision making

4.       Explain how to maintain customer focus

         Who is the customer and what are their needs

         What to include in a customer survey: feedback

         How to translate customer needs into requirements

         Customer retention

5.       Explain how to maintain/improve supplier quality assurance

         Use of partnering

         Sourcing

         Supplier relations and development

         Supplier ratings

         Supplier certification

6.       Explain how to improve employee involvement

         Motivational issues

         Empowerment

         Teams

         Suggestion systems

         Recognition and rewards

         Performance appraisals

7.       Implement quality tools and techniques- quality measurements

         Process capability

         Statistical process control (SPC) for variables and attributes (incl. Pareto, histogram, scatter diagrams)

         Benchmarking

         Quality function deployment (QFD)

         Experimental design

         Taguchiís methods

         Failure Mode and Effect Analysis (FMEA)

         Total productive maintenance

         ISO 14000

         Use of management tools: forced-field, nominal group, affinity diagram, trees, processes

8.       Implement performance measures

         Strategy

         Performance measure presentation

         Quality costs

         Malcolm Baldrige National Quality Award

         Quality systems including ISO 9000:2000 series standards

9.       Explain continuous quality improvement measures

         Six Sigma

         Juran Trilogy

 

 

SYLLABUS

 

Week 1            Engineering processes and quality management overview

 

Week 2            Basic concepts of leadership as applied to quality management

 

Week 3            Customer focus

 

Week 4            Supplier quality assurance

 

Week 5            Examination

 

Week 6            Improvement of employee involvement

 

Week 7            Begin quality tools and measurement: Statistical process controls

 

Week 8            Continue quality tools: Pareto, histograms, scatter diagrams

 

Week 9            Continue quality tools: experimental design, productive maintenance

 

Week 10          Conclude quality tools: Benchmarking, QFD, Taguchiís methods, FMEA

 

Week 11          Examination

 

Week 12          Performance measures

 

Week 13          Continuous quality improvement: Six Sigma

 

Week 14          Comprehensive quality management & implementation case study- project

 

Week 15          Examination

 

 

INSTRUCTIONAL MATERIALS:

 

Required: Textbook

Total Quality Management, Second Edition

By: Besterfield

Prentice-Hall Publishing

ISBN  0136394035

 

 

EVALUATION OF STUDENT PERFORMANCE:

 

Grading criteria:

 

Examination: 3 Exams total weight is 60%

 

Quizzes:          Total of all quizzes weight is 20%

 

Class attendance and participation:     10%

 

Homework and project:     10%