ENT 192 Engineering Process- Quality Management

COURSE DESCRIPTION:

Principles of quality management applied to engineering processes: leadership, customer focus and supplier assurance, quality measurements and metrics, quality tools, benchmarking, QFD, and continuous quality improvement. Principles reinforced with practical case studies. Taught by an ASQ-certified professional.  3hrs/week.

Note: ENT 192 is part of the core Quality Assurance (QA) sequence of courses. The QA course sequence serves both as preparation for ASQ professional certification, and towards an associate degree. The other core QA program courses are ENT 171, ENT 186, ENT 201, and ENT 202.

COURSE PREREQUISITES:

None

EXPECTED COURSE OUTCOMES:

The student will be able to:

1.    Describe what an engineering process is.

2.    Describe how quality management is applied to engineering processes.

3.       Explain basic concepts of leadership as applied to quality management

·         Role of management

·         Core values and concepts

·         Ethics

·         Quality statements

·         Planning

·         Communications

·         Decision making

4.       Explain how to maintain customer focus

·         Who is the customer and what are their needs

·         What to include in a customer survey: feedback

·         How to translate customer needs into requirements

·         Customer retention

5.       Explain how to maintain/improve supplier quality assurance

·         Use of partnering

·         Sourcing

·         Supplier relations and development

·         Supplier ratings

·         Supplier certification

6.       Explain how to improve employee involvement

·         Motivational issues

·         Empowerment

·         Teams

·         Suggestion systems

·         Recognition and rewards

·         Performance appraisals

7.       Implement quality tools and techniques- quality measurements

·         Process capability

·         Statistical process control (SPC) for variables and attributes (incl. Pareto, histogram, scatter diagrams)

·         Benchmarking

·         Quality function deployment (QFD)

·         Experimental design

·         Taguchi’s methods

·         Failure Mode and Effect Analysis (FMEA)

·         Total productive maintenance

·         ISO 14000

·         Use of management tools: forced-field, nominal group, affinity diagram, trees, processes

8.       Implement performance measures

·         Strategy

·         Performance measure presentation

·         Quality costs

·         Malcolm Baldrige National Quality Award

·         Quality systems including ISO 9000:2000 series standards

9.       Explain continuous quality improvement measures

·         Six Sigma

·         Juran Trilogy

SYLLABUS

Week 1            Engineering processes and quality management overview

Week 2            Basic concepts of leadership as applied to quality management

Week 3            Customer focus

Week 4            Supplier quality assurance

Week 5            Examination

Week 6            Improvement of employee involvement

Week 7            Begin quality tools and measurement: Statistical process controls

Week 8            Continue quality tools: Pareto, histograms, scatter diagrams

Week 9            Continue quality tools: experimental design, productive maintenance

Week 10          Conclude quality tools: Benchmarking, QFD, Taguchi’s methods, FMEA

Week 11          Examination

Week 12          Performance measures

Week 13          Continuous quality improvement: Six Sigma

Week 14          Comprehensive quality management & implementation case study- project

Week 15          Examination

INSTRUCTIONAL MATERIALS:

Required: Textbook

Total Quality Management, Second Edition

By: Besterfield

Prentice-Hall Publishing

ISBN  0136394035

EVALUATION OF STUDENT PERFORMANCE:

Grading criteria:

Examination: 3 Exams total weight is 60%

Quizzes:          Total of all quizzes weight is 20%

Class attendance and participation:     10%

Homework and project:     10%